548 tk pack no active but Rocket recharge successful

12/06/24
Time :9.52 pm
Skitto No. 01768031412
Rocket no : 017197768047
548 tk pack not active but my rocket payment successful. Please help & solve this problem quickly. Payment prove blow :
Tk498.00 paid through e-Commerce gateway. NetBal: Tk3,497.94 TxnId: 4598620423 Date:12-JUN-24 09:52:36 pm. Don't share your PIN with anybody