Internet Issue.

I had 30 taka in my balance. But from yesterday i can see 1 taka in my balance. Where is my rest money?  I don’t even make any calls and purchase any data...  Also i am facing internet problem data package is working very slow. Data even not connecting. I can't use internet.  I am trying to reach you guys but i can’t reach you,  there are no one in chat support. I am very disappointed by using skitto sim. I am staying in 4G covered are but i am getting 2G/3G data speed,  max speed i get 350/400Kb/Sec,  this is insane. But if i use regular grameenphone sim for data,  i get better speed..  What should i suppose to do now? Stop using skitto or can i get better solution ,  please let me know??