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My reload has failed, why?

Ooppss! Reload failure can happen if you were: Trying to reload any amount under Tk. 10 Trying to reload any amount over Tk. 1000 Trying to reload when your account balance is already Tk. 5000 T

I did not receive any SMS or notification after reloading. Why is that?

Don’t worry; it’s probably just a small system glitch. Contact our customer care agents through your app and we will look into it ASAP. By the way, rest assured that your money will never

I received an SMS that my reload is successful, but my balance has not been updated. Why is that?

Sometimes it takes skitto a little time to update (like those early wintry mornings when your brain refuses to wake up). Try refreshing or re-starting the app. If your problem still persists, let our

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